SMS Terms
How our text messaging program works, what you consent to, and how to stop messages at any time.
Our Text Messaging Program
Program name: Wishpond Customer Care Text Messaging Program, operated by Wishpond Technologies Ltd. (Suite 170, 422 Richards Street, Vancouver, BC V6B 2Z4, Canada).
Program description: Wishpond representatives use this program for one-to-one customer care conversations with people who have asked to hear from us: following up on a demo request, answering questions about our products and pricing, sending a proposal we discussed, and confirming scheduled calls. Wishpond sends these messages for itself only. This program is not used to send messages on behalf of any third party, affiliate, or customer of the Wishpond platform, and it is not a marketing list; we do not send bulk or promotional campaigns through it.
These SMS Terms are the complete terms and conditions for this program. Participation is entirely voluntary and is not a condition of purchasing any product or service from Wishpond.
How You Consent to Receive Text Messages
You consent to receive text messages from Wishpond in exactly one way: by ticking the dedicated, optional SMS consent checkbox on our Text Message Sign-Up page and submitting that form. The checkbox is unchecked by default and covers text messages only; it is not bundled with any other agreement, and consent is given directly to Wishpond Technologies Ltd. for one-to-one customer care conversations with your Wishpond representative.
Giving us your phone number in any other way (on another form, by email, or during a call) does not enroll you in text messaging. Consent is never a condition of purchasing any product or service from Wishpond.
Messages you agree to receive are transactional and conversational: following up on demo requests, answering product and pricing questions, sending proposals we discussed, and confirming scheduled calls. They may be sent by automated means.
Mobile opt-in information and the consent associated with it are never shared or sold to third parties or affiliates for their own marketing or promotional purposes.
Message Frequency
Message frequency varies and depends on your interactions with us. A conversation with a Wishpond representative typically involves a small number of messages. We do not send recurring automated message campaigns through this program.
Cost
Wishpond does not charge you for text messages. Message and data rates may apply according to the plan you hold with your mobile carrier.
How to Opt Out
You may opt out at any time by replying STOP to any message you receive from us. You will receive one confirmation message and no further messages after that.
Opting out of text messages does not affect your account or your ability to contact us by phone or email.
Help and Contact
Reply HELP to any message for assistance, or contact us at support@wishpond.com.
Carriers are not liable for delayed or undelivered messages. Message delivery depends on your mobile carrier and network conditions.
These SMS Terms form part of our Terms & Conditions and should be read together with our Privacy Policy.
