Executives interrupting incident calls? Distracted technical responders? Uninformed customer support team? No visibility into ongoing incidents in your organization at all? A manual, inconsistent incident communication process leads to frustrated teams and a poor experience for your customers.
Smartsheet’s Alina Anderson shares the company’s journey to mature their business-wide incident communication using PagerDuty Business Response to keep stakeholders informed while enabling responders to focus on technical resolution.
Learning Objectives:
Technical PM
Smartsheet
Product Manager
PagerDuty