Customer Service During COVID-19 Period

How are we providing Customer Service during this difficult time?

During this period of uncertainty, we know customers and businesses of all sizes are under stress and that some of you are facing significant hardship. We are working to find ways to meet your needs.

Currently, the demand for our customer support is very high and we are seeing waiting times. Please be patient with our customer service team and please note that if the queue is over 3 minutes, your call will be diverted to a voicemail and you can leave a message and your call back details. One of our team members will be getting in touch with you.

Please allow us to return your call within 24 hours or 48 hours the most.

Meanwhile, if your concern is related to the following on how to:

Check account balance
Check account expiry

Recharge your card
Make an international call

Register a number into speed dial
Lodge a fault

Please refer to the corresponding links of your phonecard below for step by step instructions so you can also do it via online without waiting for our customer service to assist you.

Hello Phonecards Australia

Hello Phonecards New Zealand

We understand that this is a very difficult situation for everyone. It’s okay to feel worried, uncertain and stressed especially if you are unable to get in touch with your friends and loved ones overseas. We wanted you to know that we are here to help as fast as possible as we can.